At Encounteres,we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order in 7-25 business days from the date that it is placed.
Due to COVID-19, We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
Shipment takes approximately 3 to 25 business days to reach destination countries.
A confirmation email will be sent to you once the order is authorized and verified.
Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
It normally takes 3-7 business days to process your order. Please note that holidays & weekends are not included.
It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
Please note: Total Delivery Time = Processing Time + Shipping Time
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Delivery times are estimates and commence from the date of shipping, please noted that it could take longer than expected due to invalid address, customs clearance procedures or other issues.
Postal deliveries: If you haven’t received your package based on the above estimates. Please kindly contact with us.
Three solutions for delivery delay. (One out of three)
- Usually it takes about 30-90 days to some countries ,We do offer compensation if the shipping beyond the time frame as stated on shipping policy
- $5-$10 cash or 10%-15% off coupon code for second purchase
- 30%-100% shipping cost compensation according to the your situation
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.